The best employee communication app keeps workers connected with the company and its goals. It also provides a host of features that make it easy for them to do their jobs. With a single app, employees can access work rotas, updates, timetables, forms and more, saving them from having to log into multiple systems to get their tasks done. In addition, many apps are built on familiar social-media-style interfaces so that workers feel comfortable using them from the outset.
The fastest way to share information, an employee communication app eliminates the need for internal email that clogs up team members’ inboxes throughout the day. It’s important that the app has a search feature as well so that team members can find the relevant content quickly and easily. It should also be user-friendly – after all, employees already use mobile apps to perform their daily tasks and won’t be keen on a complicated workplace solution that is difficult to navigate during the workday.
Frontline staff also need the ability to ask questions and receive real-time responses. This can be difficult to accomplish with antiquated project management tools, but an employee communication app enables this by providing instant messaging and video calls. This enables frontline teams to connect with colleagues in a more direct and responsive manner, which improves customer service outcomes.
In addition, most employee communications apps double as project management tools, so that dispersed teams can coordinate on projects and tasks from the same platform. This enables team members to collaborate with each other on the fly, which builds unity and camaraderie that in turn boosts employee engagement.