If you’ve got a problem with Duke Energy, there are plenty of ways to contact the company. Whether you’re having a billing issue or need to report an outage, customer service representatives are ready to help you. These people work in call centers that are located near the states where Duke Energy operates. These people are trained to deal with different kinds of issues. They are also familiar with the laws and regulations that apply to their customers.
In addition to calling their regular phone number, you can also reach out to Duke Energy through social media channels. Their social media team monitors these accounts and is often able to help out directly. In the event that you are unable to resolve your issue with the Duke Energy customer service department, it is also worth trying to get in touch with the utility board or commission in your area. These are often staffed by public advocates and may be able to provide further assistance.
The main way to contact duke energy customer service is by phone. The number is 1-800-544-6900 and can be used for all questions, including requests to start or stop service, billing inquiries, and other issues. The company also has a website that is designed to help customers find information. You can also use the site to sign up for paperless statements.
Some of the most common customer complaints involve billing issues. The company’s customer service workers, called specialists, field about 600,000 to 700,000 calls each month. A large number of these are billing questions, but some are more serious problems such as a downed power line or a malfunctioning meter.
To avoid these problems, you should be sure to check your daily usage before contacting customer service. A 2,000 square foot home uses about 1,200 kilowatt hours per month, according to the company. You should also be aware that usage goes up in the winter and summer.
Getting through to the right person can be challenging, but it’s important to have patience and try not to get frustrated. You should also have a pen and notepad to take notes during your call. This can help you remember any important details that the representative tells you.
If you are unable to resolve your problem with the Duke Energy customer service department, you can always file a complaint with your state’s utility board or commission. These are usually staffed by public advocates who can provide additional assistance and advice.
Many Duke Energy customers have had trouble resolving their issues with the company this year. Hundreds of people have gone to WRAL’s 5 On Your Side seeking help. In one instance, a viewer in Knightdale was able to get more than $3,130 back from the company after we got involved. In another, a woman in Norlina was able to get her bill reduced after we helped her out. In both cases, the viewers first tried to reach out to Duke Energy’s customer service department.